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Category » Troubleshooting

Sometimes things don't go to plan...
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There were 35 articles found in this category:

  1. Fixing responsive layouts
    As of version 7.1, Freeway no longer allows items to be narrower than their content. The reasons for this are twofold – it's easier to work with items when you can see them (overflowed items would become invisible in 7.0.4 or lower) and it prevents layouts from unexpectedly blowing up. One drawb ...
  2. Existing Fonts Not Working Correctly After Updating A File To FW7.1
    It has come to light that there is an issue with fonts if you select text and then use the Font menu to edit graphic text in the Inspector. The workaround for now is to use the Font option in the Style menu - so if you go to Style>Fonts (so the mouse pointer is hovering over the fonts list) a ...
  3. Importing images into Freeway from iPhoto and Photos
    In Mac OS 10.10.3, Apple introduced Photos, a replacement application for iPhoto and Aperture. We want to make you aware that if you upgrade your iPhoto library to Photos you will no longer be able to select your images from the Media section of the Open dialog in Freeway and Showcase, nor will ...
  4. Permission and Privileges Problems
    *UPDATE* This issue has now been resolved. If you are using Freeway 5.5 or 6 and still experiencing this issue then please contact Support. Although permission and privileges problems have cropped up for many years, MacOS 10.7 (Lion) especially has caused problems with many Mac applications (tho ...
  5. Problems running Easy Web Animator on Mac OS X 10.6+
    Easy Web Animator version 2 has an issue in Mac OS X 10.7 Lion, with the internal preview and export to video features failing to work correctly. If you have Lion installed on your Mac you will need to upgrade to Easy Web Animator 3. Please contact our Sales department on [email protected] for ...
  6. Preventing Freeway from automatically using an existing serial number
    If you've previously installed Freeway on a machine then the serial number will get stored so you don't have to reserialize it again in the future. This can cause a problem for people trying to install using a brand new serial number. To prevent Freeway from doing this: Uninstall Freeway by dra ...
  7. Graphics don't update in Preview
    Some users are finding that graphics are not being updated in Freeway's internal Preview. Some workarounds were to exit and relaunch Freeway (which takes a bit of time), or to use Preview in Browser instead. We believe we have found a solution for this issue, and have a temporary fix for those ...
  8. Freeway crashes when opening
    If Freeway crashes when it opens, then you may have: The incorrect technical requirements for Freeway Not installed Freeway correctly A bad or damaged font on your machine Corrupt preferences A corrupt Freeway document 2006/7 Macs running Adobe Flash 13 1. Freeway 5 requires OS X 10.4 (Tiger) o ...
  9. Error 550 when Uploading Site
    FTP error 550 (and other 500 errors) are errors reported back from the server indicating an issue connecting to a folder, or modifying/overwriting a file. Unfortunately, because this is a server error where the server is refusing access, it's not possible to fix the error within Freeway. There a ...
  10. Startup problems in Snow Leopard
    Some customers are reporting startup problems when running Freeway under Snow Leopard; there has been a resurgence of this issue after updating to 10.6.7 as well. If Freeway simply won't start at all in Snow Leopard then try the following: Open Font Book (found in your Applications folder) Sele ...
  11. Taking a closer look at your web site with Safari's Web inspector
    Although squarely aimed at web developers (rather than designers) the Developer tools in Apple's Safari come in very handy when we want to take a look under the hood of any particular web page. The browser offers a number of powerful tools that allow you to debug, analyze, and examine issues in ...
  12. Running Freeway in Other Languages
    If you wish to run Freeway in a language other than the language your system is running, you can do this by changing the language settings for the application. The way the language selection works is that Freeway will run any enabled language that appears closest to the top of your system prefer ...
  13. Crash when using Freeway's internal preview and Flash Player 10.1 on Snow Leopard
    We have discovered that the new version of Flash Player (10.1) is causing Freeway to crash on Snow Leopard when previewing internally. Until we can find a fix for this, the workaround for people with Flash on their sites and the latest version of the Flash Player installed is to use Preview in B ...
  14. Could not start the application because you do not have write permission
    If you see a dialog like this when starting Freeway, try the following: Open the Disk Utility application (located in Applications/Utilities), select your system hard disk in the panel on the left and click the Repair Permissions button in the First Aid section. Disk Utility will attempt to r ...
  15. Preview in Browser doesn't work with Firefox 3.6
    UPDATE: This problem has now been fixed in Firefox 3.6.2 Some users may find that after updating to Firefox 3.6, they are not able to Preview in Browser from Freeway. This is a bug in the 3.6 release of Firefox, where it is unable to open local HTML files that have a a space in their path (bug 5 ...
  16. Retrieving Your Serial Number
    If you have lost your serial number you will always be able to retrieve it from the website if you have registered it with us. You will be able to do that here. If you have not registered your serial number, please get in touch with Sales to retrieve your serial number and you will be able to r ...
  17. 'Resource Cannot Be Found' alert on publish
    The following message may appear on publish: " RESOURCE CANNOT BE FOUND. The following resources cannot be found. The file Path:To:File:filename.jpg for this graphic cannot be found. The preview image will be used instead (output quality may be lower). " This will occur if the original resource ...
  18. Graphics shift down the page or have uneven gaps between them when previewed
    If you have a group of navigation buttons on your page you may find that some of these move down the page when viewed in a browser or in Preview, so that the gaps between them are uneven. This is because when Freeway publishes the site, it creates an invisible table structure to hold the layout ...
  19. Forcing Flash to appear behind other content
    Recently, lots of people have been asking how they can make their CSS Menus' submenus appear in front of Flash animations on their pages in certain browsers (Internet Explorer mainly). The reason this is happening is because Flash, like QuickTime, is handled in a container that sits on top of ot ...
  20. Changes to Freeway pages not showing up in Preview
    Changes not showing up when testing your pages in Preview or Preview in Browser is usually fixed by clicking on the Refresh button. This is because browsers are designed to keep previously viewed versions of a page in their memory (cache) to speed up the display of regularly visited pages. Previ ...
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