Frequently Asked Questions (FAQs)

Where’s my serial number?

If you’ve registered your serial number you can automatically retrieve it here:

If you haven’t registered your serial, contact us and we’ll be glad to help you out.

How can I register my purchase?

Whether you purchased directly from us or the Mac App Store (Express, Pro), you can register your purchase using the form on the registrations page.

Can I run Freeway on Tiger?

The latest version of Freeway (Freeway 5.5) requires Leopard and above. You can purchase an old version of Freeway for Tiger by contacting us.

How much does Freeway cost?

Take a look at our price list to find out the cost of Freeway. If you’re looking for a volume, or education/non-profit discount, contact us.

How do I upgrade to the latest version?

To upgrade your old copy of Freeway, go to the product page you wish to upgrade to (either Express or Pro), hover over the Buy Now button, enter your serial number in the Upgrade field and click Buy. The appropriate product will be added to the cart. If you are upgrading to Freeway Pro from the App Store, please get in touch with our sales team who will be happy to assist you.

Do you offer a bulk discount for multi-seat licenses?

We do. Please contact us with the number of seats you require and we’ll be happy to help.

Is there an education or non-profit discount?

We offer a 20% discount for people in education or not-for-profit organizations.

Why is the price in my currency different to the current $ exchange rate?

Due to the constant movement of exchange rates we can’t always guarantee that our international prices are exactly the same as the current exchange rate.

Are there any differences between Freeway on the App Store and the version on the Softpress site?

Freeway on the App Store has three main differences. It doesn’t need serializing so doesn’t have a serialization dialog. It can’t automatically convert Flash Videos into iPhone and iPad ready QuickTime movies. It doesn’t have an Import from iPhoto option, this is a feature that’s built in to the Open dialog in Snow Leopard and above.

Where can I find the Showcase application?

If you purchased Freeway from us you’ll find Showcase is on the disk image that contains Freeway. If you no longer have the disk image, or you purchased on the App Store, download Showcase here.

Can I open my Freeway Pro files in Freeway Express?

Freeway Pro files cannot be opened in Freeway Express.

Can I open my existing website in Freeway?

Freeway Pro has been designed to make it as easy as possible to create websites visually. One of the trade-offs for this is that Freeway doesn’t read HTML, meaning it can’t open existing sites and perfectly convert them into a format that Freeway understands.

The upside is that you can very quickly copy and paste and drag and drop elements from your existing website directly into Freeway. Coupled with Master Pages you’ll have your site in Freeway in no time at all.

Can I open my Freeway file in older versions of Freeway?

You can only open your Freeway file in the current and later versions of the application. When you open them in later versions, Freeway will save a copy of the original file so you can go back to it if necessary.

How many machines can I run my copy of Freeway on?

You can run your copy on Freeway on any of your personal machines. If you need to run it on more than one machine at a time you will need to purchase additional licenses.

I just bought a boxed copy of Freeway but it’s got an old version in it.

If you bought a boxed copy of Freeway after June 1, 2010, please send us a copy of your receipt and serial number. If it qualifies, we will send you a link where you can download the latest version.

Do you provide web hosting?

We don’t provide web hosting ourselves. We recommend FatCow whose hosting package works perfectly with Freeway.

My question isn’t listed, who can I ask?

Our fully-stocked KnowledgeBase is packed with helpful tips, tricks and solutions for most of the issues you may face when designing websites with Freeway. If you're still scratching your head, try searching the FreewayTalk archives, or asking the friendly Freeway community that helped build them.

If you have any sales or support questions, get in touch using this form.