Support

Softpress is dedicated to providing the finest customer support possible. From our e-mail discussion lists and archives, to our responsive e-mail support and online KnowledgeBase, you are never far away from the answers you need.

Frequently Asked Questions

Everything you wanted to know about Freeway, but were afraid to ask.

Manuals

Download user manuals and QuickStart Guides for the current versions of Freeway Pro and Express, as well as selected manuals for previous versions of Freeway, in Adobe Acrobat PDF format.

Using Freeway Movies

Follow helpful movies of the tutorials found in the manual.

KnowledgeBase

Use this repository of useful information to learn more about Freeway, as well as related information about web design, Actions, server-side programming, and much more. If you don’t see your topic covered, you can ask a question, and an article might be written to answer it. You are also welcome to contribute your comments to each article, too.

Retrieve your Serial Number

If you have registered your software with us, you can get it from this page. Note - your serial number will be emailed to the address you used when registering.

Support Forum/Mailing Lists

Plug into this active and helpful community. Whether you are a first time web designer, or a seasoned pro, you have both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway (general), Action Developers, and Dynamic Sites (server-side programming). Searching past emails (the archives) is a great source of quality information from Freeway experts aroud the world.

Help Desk

Use this form to contact our Support Department. You will almost always receive a reply within one business day.

US Telephone Support and Training Courses  - If you are in the US, AACTT will be handling your first-line telephone enquiries. Simply dial 847 380 1899. Please have your serial number handy, and be near your Mac when making your call. More about AACTT and Freeway here…

UK Telephone Support If you are in the UK, you may contact our Support Department by telephone for a 75p/minute charge. Please ring on 09067 556556.

Report a bug - No software is perfect

If you suspect you've found a bug, especially one that causes the software to hang or crash, please do report it by using the HelpDesk interface. We can often fix the problem very quickly for the benefit of all our users. Read how to report a bug before proceeding…

Email Newsletter

Sign up for our email newsletter which includes useful hints and tips, as well as news, special offers and featured web sites.

Links and Resources

Find links to software utilities and resources essential to the Web designer.

Support Info

Can't find the answers you're looking for?

The helpful and articulate FreewayTalk forum/list has a huge database of answered questions, and the best thing is, if you can't find it you can just ask!

Check our official KnowledgeBase for up-to-date news about Freeway, frequently asked questions and tutorials.

If you're still having problems contact our Support HelpDesk.

For all your training needs in the USA contact Chicago-based AACTT.  AACTT provides hands-on Freeway training in both classroom and Live-Online formats.  Contact AACTT for further details.

Important Supported Products Notice

As of 1st January 2010 we no longer offer support for legacy versions of Freeway (versions 1 to 3 inclusive), except in dealing with issues that arise when upgrading sites to more recent versions of Freeway.

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