Support

Softpress is dedicated to providing the finest customer support possible. From our email discussion lists and archives, to our responsive email support and online KnowledgeBase, you are never far away from the answers you need.

FAQs

If you have a question, chances are someone else already asked it. Find the answers.

Tutorials

We’ve put together a bunch of step-by-step and video tutorials to help you master your Freeway skills. Head over there now and take a look.

KnowledgeBase

This mine of information contains all sorts of helpful information about Freeway, from troubleshooting to version information. Get the information you need.

Manuals

Using Freeway Guide

Includes full feature overview, including new features in Freeway 5.5 and a getting started tutorial.

Download the guide

Download the media tutorial files

Buy from Lulu (B&W)

Buy from Lulu (Color)

Freeway Reference Guide

Download the guide

Buy from Lulu (B&W)

Community

Whether you are a first time web designer, or a seasoned pro, you have both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway (general), Action Developers, and Dynamic Sites (server-side programming). Searching past emails (the archives) is a great source of quality information from Freeway experts around the world.

Register my serial number

If you haven’t registered your serial, you can use the form on the registration page.

Retrieve my serial number

If you’ve registered your serial number, enter your email address here to automatically retrieve it:

Help desk

If you can’t find an answer to your problem using the resources listed above, use this form to contact our Support Team. We have staff available for 16 hours a day (UK and US business hours) and do everything we can to reply to your queries within one business day.

Our partners AACTT provide US telephone support (CST). Simply dial 847 380 1899. Please have your serial number handy, and be near your Mac when making your call. If they are not available for any reason or it's out-of-hours, remember email support is free and fast.

We offer telephone support in the UK (9-5 GMT). Simply dial 09067 556556. Please note that this is a premium rate service charged at 75p a minute.

*Disclosure: Softpress receives compensation from the companies whose products we list above. We have tested and reviewed the web hosting sites listed here and all work wonderfully well with our software. We are independently owned and the opinions expressed here are our own.

Important supported products notice

As of 1st January 2010 we no longer offer support for legacy versions of Freeway (versions 1 to 3.5 inclusive), except in dealing with issues that arise when upgrading sites to more recent versions of Freeway.

Softpress recommends Freeway-friendly web hosting by FatCow*.