Softpress is dedicated to providing the finest customer support possible. From our email discussion lists and archives, to our responsive email support and online KnowledgeBase, you are never far away from the answers you need.
If you have a question, chances are someone else already asked it. Find the answers.
We’ve put together a bunch of step-by-step and video tutorials to help you master your Freeway skills. Head over there now and take a look.
This mine of information contains all sorts of helpful information about Freeway, from troubleshooting to version information. Get the information you need.
Includes full feature overview, including new features in Freeway 5.5 and a getting started tutorial.
Whether you are a first time web designer, or a seasoned pro, you have both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway (general), Action Developers, and Dynamic Sites (server-side programming). Searching past emails (the archives) is a great source of quality information from Freeway experts around the world.
If you haven’t registered your serial, you can use the form on the registration page.
If you’ve registered your serial number, enter your email address here to automatically retrieve it:
If you can’t find an answer to your problem using the resources listed above, use this form to contact our Support Team. We have staff available for 16 hours a day (UK and US business hours) and do everything we can to reply to your queries within one business day.
Our partners AACTT provide US telephone support (CST). Simply dial 847 380 1899. Please have your serial number handy, and be near your Mac when making your call. If they are not available for any reason or it's out-of-hours, remember email support is free and fast.
We offer telephone support in the UK (9-5 GMT). Simply dial 09067 556556. Please note that this is a premium rate service charged at 75p a minute.
Softpress recommends Freeway-friendly web hosting by FatCow*.