Support
Softpress is dedicated to providing the finest customer support possible. From our e-mail discussion lists and archives, to our responsive e-mail support and online KnowledgeBase, you are never far away from the answers you need.
Frequently Asked Questions
Everything you wanted to know about Freeway, but were afraid to ask.
Retrieve your Serial Number
If you have registered your software with us, you can get it from this page. Note - your serial number will be emailed to the address you used when registering.
Mailing Lists
Plug into this active and helpful community. Whether you are a first time web designer, or a seasoned pro, you have both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway (general), Action Developers, and Dynamic Sites (server-side programming). Searching past emails (the archives) is a great source of quality information from Freeway experts aroud the world.
Email Newsletter
Sign up for our email newsletter which includes useful hints and tips, as well as news, special offers and featured web sites.
KnowledgeBase
Use this repository of useful information to learn more about Freeway, as well as related information about web design, Actions, server-side programming, and much more. If you don’t see your topic covered, you can ask a question, and an article might be written to answer it. You are also welcome to contribute your comments to each article, too.
Manuals
Download user manuals and QuickStart Guides for the current versions of Freeway Pro and Express, as well as selected manuals for previous versions of Freeway, in Adobe Acrobat PDF format.
Help Desk
Use this form to contact our Support Department. You will almost always receive a reply within one business day.
US Telephone Support and Training Courses - If you are in the US, AACTT will be handling your first-line telephone enquiries. Simply dial 847 380 1899. Please have your serial number handy, and be near your Mac when making your call. More about AACTT and Freeway here…
Using Freeway Videos
A video rendering of the tutorials that are part of the guide.
Report a bug - No software is perfect
If you suspect you've found a bug, especially one that causes the software to hang or crash, please do report it by using the HelpDesk interface. We can often fix the problem very quickly for the benefit of all our users. Read how to report a bug before proceeding…
Links and Resources
Find links to software utilities and resources essential to the Web designer.
Support Info
You can get all kinds of support from Softpress when it comes to using Freeway
Another great support resource is the helpful and articulate FreewayTalk list. Almost every question has been asked before and been answered by a Freeway enthusiast.
For all your training needs in the USA contact Chicago-based AACTT. AACTT provides hands-on Freeway training in both classroom and Live-Online formats. Contact AACTT for further details.
Important Supported Product Notice
As of 1st January 2010 we shall be limiting our free and responsive support via our help desk to Freeway 4 Express, Freeway 4 Pro, Freeway 5 Express and Freeway 5 Pro (and 4/5 variants). Users of legacy versions of Freeway (versions 1 to 3 inclusive) will only be offered support for issues relating to upgrading their sites to our current versions. At the sole discretion of our Support Operatives, legacy enquiries may be considered after all queries regarding fully-supported versions are cleared.
