Freeway crashes when opening
If Freeway crashes when it opens, then you may have:- The incorrect technical requirements for Freeway
- Not installed Freeway correctly
- A bad or damaged font on your machine
- Corrupt preferences
- A corrupt Freeway document
2. Make sure you drag the Freeway application icon into the Applications folder alias on the disk image, or to a folder of your choice on your machine. It cannot be run on the disk image itself (the disk image gets mounted on your Desktop and has a white drive icon with a Freeway logo on it when opened).
3. Freeway reads through your fonts when it starts up. A damaged or corrupt font can cause it to crash when doing so. To check your fonts:
- Quit Freeway and open the Font Book application (/Applications/Font Book).
- Select All Fonts in the top left section, select a font in the column on the right and press Command-a to select all the fonts.
- With all the fonts selected Control/Right-click on them and select Validate from the menu.
- A dialog will appear and tests will be run on all your fonts.
- Using the same application disable any of the fonts that it finds are bad by selecting them in the list of fonts (in the application, not the validate dialog) and clicking the "Disable selected fonts" button at the bottom of the window.
- Restart Freeway, if it opens then you have found the problem.
- Quit Freeway and enable some of the fonts you disabled to try and pinpoint the problem font.
4. When Freeway opens it reads through the preference files that it automatically created in your ~(Username)/Library/Preferences folder. These just let Freeway know what palettes you had open, what window layout you had and so on. If these become corrupt for any reason the Freeway may crash on startup.
To fix the problem quit Freeway, trash the "com.softpress.Freeway(version).plist" and "Freeway (version) 5 Preferences" files from the preferences folder, empty the trash and open Freeway.
5. If you are having problems opening a specific file then it may have become corrupt. This can sometimes happen when moving files from one machine to another or if a hard disk is on the way out. Try opening the .bak file that Freeway stores automatically (alongside your Freeway document file) or another copy of your file if you have one.
If you are still having problems with any of the above then please contact support with details of your problem.
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Last Updated
25th of September, 2008
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