Category » Troubleshooting

There were 22 articles found in this category:

1. Preview in Browser doesn't work with Firefox 3.6
   Some users may find that after updating to Firefox 3.6, they are not able to Preview in Browser from Freeway. This is a bug in the 3.6 release of Firefox, where it is unable to open local HTML files that have a a space in their path (bug 530064). This problem should be resolved in a future updat ...
2. Startup problems in Snow Leopard
   Some customers are reporting startup problems when running Freeway under Snow Leopard. If Freeway simply won't start at all in Snow Leopard then try the following: Open Font Book (found in your Applications folder) Select All Fonts from the list on the left Check for any bad or duplicated fonts ...
3. Retrieving Your Serial Number
   If you have lost your serial number you will always be able to retrieve it from the website if you have registered it with us. You will be able to do that here. If you have not registered your serial number, please get in touch with Sales to retrieve your serial number and you will be able to r ...
4. 'Resource Cannot Be Found' alert on publish
   The following message may appear on publish: " RESOURCE CANNOT BE FOUND. The following resources cannot be found. The file Path:To:File:filename.jpg for this graphic cannot be found. The preview image will be used instead (output quality may be lower). " This will occur if the original resource ...
5. Graphics shift down the page on preview
   If you have a group of navigation buttons on your page you may find that some of these move down the page when viewed in a browser or in Preview, so that the gaps between them are uneven. This is because when Freeway publishes the site, it creates a table structure to hold the layout in place. W ...
6. Forcing Flash to appear behind other content
   Recently, lots of people have been asking how they can make their CSS Menus' submenus appear in front of Flash animations on their pages in certain browsers (Internet Explorer mainly). The reason this is happening is because Flash, like QuickTime, is handled in a container that sits on top of ot ...
7. Changes to Freeway pages not showing up in Preview
   Changes not showing up when testing your pages in Preview or Preview in Browser is usually fixed by clicking on the Refresh button. This is because browsers are designed to keep previously viewed versions of a page in their memory (cache) to speed up the display of regularly visited pages. Previ ...
8. Crashing when copying and pasting in Freeway 5
   A few users have reported random crashes when copying and pasting items, or text, in Freeway. One user was suffering from these crashes particularly badly and has pinpointed the problem down to a font management tool called Suitcase Fusion from Extensis <http://www.extensis.com/>. He let u ...
9. Error Message - "Parameter has no value"
   If you publish a file and you receive an error message stating "Parameter has no value" (which is accompanied by the name of a Freeway Action), this usually means that there is a required attribute in the Action which has not been applied. This may be a field which hasn't been completed correctl ...
10. Internet Explorer show "tooltips" wording on graphics when moused over
    This can be fixed by downloading the "Fix IE Alt Tags" Action from http://www.actionsforge.com/projects/view/56-fix-ie-alt-tags. There are actually three different Actions in this suite, so you can choose the one which will work best with your site. The "Folder" version can be used to apply the ...
11. Bottom Align and Internet Explorer 6 Scrolling Issues
    In Freeway 4 you could align items to the bottom of the browser by setting the Bottom Inset value to 0px. This was actually some buggy behavior that we fixed up in Freeway 5, which of course meant that any sites using this technique now fail. If you are experiencing a problem with aligning items ...
12. Entering Coordinates from Google Earth in the Google Maps Action
    If you are having problem with Google Maps not displaying in the correct position and have taken your coordinates from Google Earth then it is likely that you are using the unsupported Lat/Long values. Google Earth gives you the Lat/Long values in sexagesimal (base 60) while Google Maps uses dec ...
13. Are your CSS Menu's submenus disappearing in Internet Explorer 7 and Opera?
    If your CSS Menus don't have a background color or image and you have a graphic item behind them then it's possible that IE7 and Opera users are having a hard time accessing your submenus. To get round this follow these steps: Download and unpack the file attached to this article Select you CS ...
14. Disabled menus in Freeway
    If your menus are disabled in Freeway make sure you have installed Freeway correctly. To do this Command-click on the Freeway application icon in the Dock to take you to the folder the application is in. If the folder is the disk image mounted on your Desktop then quit Freeway and, with the disk ...
15. My Page isn't updating when I Upload or Preview in the Browser
    This is likely to be down to the browser cache. When you view a webpage in your browser it, and the resources on it, will be stored in the browser's cache memory. The next time you view the page (which is usually unlikely to have changed very much) the browser will use the cached data instead of ...
16. Freeway crashes when opening
    If Freeway crashes when it opens, then you may have: The incorrect technical requirements for Freeway Not installed Freeway correctly A bad or damaged font on your machine Corrupt preferences A corrupt Freeway document1. Freeway 5 requires OS X 10.4 (Tiger) or above to run. If you have Freeway ...
17. Prevent Rollovers with no Links from Jumping to the Top of the Page
    Items with Rollovers applied to them but no links on them will automatically have a dummy link (#) applied to them. When these dummy links are clicked the browser skips to the top of the page. This means any target triggered galleries at the bottom of long pages are become useless. To stop this ...
18. Linking to Files Gives File Not Found Error After Uploading
    If you want to link to files from your site you will need to use one of the Link To File (text link) or Graphic Link To File (graphic link) Actions. Selecting the files from your hard drive through the Hyperlink dialog will not work, a link to the local file will be created rather than uploading ...
19. Freeway crashes when previewing or uploading
    If Freeway crashes when previewing or uploading then it's possible that you have a corrupt image somewhere in your site. The first thing to try is to go to the Edit>Resources menu and in the dialog that appears click the Resample All button. This will fix any damaged references to the images ...
20. Favicon is not appearing in Safari
    If you have placed a favicon (the icon you see in the address bar and bookmarks) on your site and you can see it fine in Firefox but not Safari then it is likely that the icon file you are using is only 4bit (16 colors). Open the favicon.ico file in an appropriate application, such as Graphics C ...