Help is here

Softpress is dedicated to providing the finest customer support possible.

From our email discussion lists and archives, to our responsive email support and online KnowledgeBase, you are never far away from the answers you need.

Frequently asked questions

Got a question? Head over to the FAQ page to find out if it’s already been answered.


Learn how to use Freeway’s more common features by watching our video tutorials. We’ve added some new Freeway 6 videos and will be adding more on a regular basis.

Softpress Knowledgebase

Get all the information you need from our huge online reference manual, the Softpress KnowledgeBase.


Using Freeway Guide

Includes full feature overview of Freeway and a getting started tutorial.

What’s New in 6 Guide

Includes an overview and screenshots of all the new features and enhancements in Freeway 6.

Freeway Reference Guide

This 250 page guide contains details of just about every feature in Freeway.


Whether you are a first time web designer, or a seasoned pro, you have both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway (general), Exhibeo, Action Developers, and Dynamic Sites (server-side programming). Searching past emails (the archives) is a great source of quality information from Freeway experts around the world.

Register your software

By registering your software, you will be able retrieve your serial number using our automatic serial number retrieval (below). We may also use the information entered to contact you in certain cases.

If you haven’t registered your software, head over to the registration page to do so now.

Retrieve my serial number

Enter your email address below and we’ll send you the your registered serial number(s) right away.

Help desk

If you can’t find an answer to your problem using the resources listed above, use this form to contact our Support Team. We have staff available for 16 hours a day (UK and US business hours) and do everything we can to reply to your queries within one business day.