Support

Softpress is dedicated to providing the finest customer support possible. From our moderated e-mail discussion lists, to our direct phone and e-mail support, to our KnowledgeBase, you are never far away from the answers you need.

Frequently Asked Questions

Everything you wanted to know about Freeway, but were afraid to ask.

Retrieve your Serial Number

If you have registered your software with us, and you need your serial number you can get it from this page. Note - your serial number will be emailed to the address you used to register Freeway.

Mailing Lists

Plug into this active and helpful community. Whether you are a first time Web designer, or a seasoned pro, you will find both an opportunity to answer other members’ questions and to have yours answered. There are lists for Freeway, Action Developers, and Dynamic Sites (server-side programming).

Email Newsletter

Sign up for our email newsletter which includes useful hints and tips, as well as news, special offers and featured web sites.

KnowledgeBase

Use this catalog of useful information to learn more about Freeway and FAST, as well as related information about Web design, Actions, server-side programming, and much more. If you don’t see your topic covered, you can ask a question, and an article might be written to answer it. You are also welcome to contribute your comments to each article, too.

Manuals

Download User Manuals and QuickStart Guides for the current versions of Freeway Pro and Express, as well as selected manuals for previous versions of Freeway, in Adobe Acrobat PDF format.

Help Desk

Use this form to contact our Support Department. You will receive a reply within one business day.

US Telephone Support
If you are in the US, AACTT will be handling your telephone enquiries. Simply dial 847 380 1899. Please have your serial number handy, and be near your Mac when making your call. More about AACTT and Freeway here…

UK Telephone Support
If you are in the UK, you may contact our Support Department by telephone for a 75p/minute charge. Please ring on 09067 556556.

Report a bug - No software is perfect

If you find a bug, especially one that causes that software to hang or crash, please do report it by using the HelpDesk interface. If you can can supply a full description with details of your machine/system configuration and repeatable steps … we can often fix the problem very quickly for the benefit of all our users. Cheers.

Links and Resources

Find links to software utilities and resources essential to the Web designer.